Quality Control

          Quality control is that one important part of Managing Business that teaches to break down the production process into subprocesses and identifies the critical points wher inspection or measurement should take place. Dunkin Donuts is mainly focused on customer satisfaction and for that the frenchise does use quality control charts to improve their level of quality and service. And to inspect the idea of improving the quality and service the frenchise itself sends a person to inspect the products and level of service in every Dunkin Donuts. But even though frenchise has an inspector coming in every few months for inspection the store employees plays a big part in performing Quality check for the products and their services. As Dunkin Donuts concern continuous improvement is a must for their day to day business. And the way they performe this task is by using the cause and effect method, by looking at the cause of the issue they tend to factor it down into different departments and tries to resolve the cause of that issue.
          Every business today to achieve the position in market has to follow the steps of six sigma. Which are Define, Measure, Analyze, Improve, and Contro. Six sigma uses a project/team approach as it is most helpful with the process of improvement in the Business. By working in Dunkin Donuts, I have noticed that working as a team following up with the quality check leads to continuous improvement. And that takes me back to the Six Sigma points. But one thing that I would want to suggest studying six sigma is that, the frenchise itself may help the store with defects on the quality of the product that they use, and the second thing that I think would be more on the shoulders of employees not messing up the order and pay more attention towards level of service that they can give. This may eliminate many of the defects a store might get during the peak hours.